Now Hiring - Director of Sales and Marketing in Wilmington, DE

Join a collaborative team of hospitality pros who are dedicated to curating and delivering hotel experiences as unique as the city they call home. The Director of Sales and Marketing is responsible for achieving optimal occupancy growth in existing accounts and generating new business all to maximize total revenue and meet/exceed hotel profit objectives. In addition to being a proven salesperson, the DOSM must effectively manage, mentor, train, and inspire a results-driven team to succeed. They provide critical direction in determining sales strategies while aggressively pursuing and securing leisure/ transient and group business to maximize hotel revenue. This role will oversee the day-to-day operations of the hotel sales division including but not limited to direct sales efforts, strategic follow-up, sales administration, and ongoing training. They are responsible for developing the sales forecast for the annual budget.

The ideal candidate is a real people-person, collaborative, engaging, a problem solver able to pivot as circumstances dictate, and excited to innovate and adapt to changing business and travel conditions. The DOSM is a hotel leader who acts as an ambassador on property and embodies the hotel’s ethos and the company’s “LIVE” spirit.

RESPONSIBILITIES + AUTHORITIES:

• Always treats guests with courtesy and respect.
• Display honesty + integrity.
• Be a hands-on do-er and inspirational leader able to motivate team members to drive for success and exceed expectations.
• Build strong relationships with colleagues, partners, clients, and outside vendors.

SPECIFIC DUTIES:

• Achieve monthly top-line revenue goals and increase the hotel’s STAR market share.
• Proactively sell the hotel through face-to-face appointments with customers, tele-prospecting, etc.
• Leverage emerging tools and technology to prospect for new business.
• Effectively utilize all systems to their maximum capacity including information input, reporting, understanding how all systems work together, and utilizing key data.
• Evaluate potential business opportunities for the hotel and coordinate as necessary with the Managing Director and Director of Revenue.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Use the PM Hotel Group efforts for all recruiting and onboarding activities.
• Ensure training programs are conducted regularly and PM Hotel Group standards of performance are met. Give guidance and counsel staff toward improvement.
• Compile and/or direct the preparation of reports pertaining to the operation of the sales department to include, but not limited, to the annual and monthly forecast, marketing budget, lead management system, booking report, star reports, and sales meeting minutes
• Coordinate ongoing research of the travel industry to detect market trends and related information for the development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.
• Meet with and entertain clients, some of which will require travel.
• Initiate preparation of annual sales & marketing plan and execute plans as outlined, critically examining, and adjusting as deemed necessary by current market conditions.
• Comprehensive understanding of Food + Beverage’s impact on the hotel's overall performance; manages the mix of booked business accordingly.
• Demonstrate community spirit through relationship-building and involvement in local and regional organizations.
• Lead by example and train sales team members to saturate accounts for maximum results.
• Participate with the budgeting process for top-line revenue, group with food + beverage mix as well as sales expenses.
• Maintain awareness of the sales practices of the hotel's competitive set and is a "product expert" when selling against them.
• Ensure adherence to all sales administrative processes and deadlines, including preparation and submission of reports, budgets, and/or internal communications.
• Build strong relationships and loyalty with top-producing clients. Identifies and executes up-sell opportunities.
• Effectively recruit, train and mentor sales team members and foster strong team culture.
• Plan, organize, lead, and/or participate in hotel meetings including staff meetings, sales meetings, social media meetings, revenue meetings, etc. as part of the hotel’s executive team.
• Other job-related duties may be assigned by the associate’s supervisor and/or support center team.

WHAT ARE WE LOOKING FOR?

• Creative I Collaborative I Enthusiastic I People Person
• Proven, dynamic leader and self-starter
• Strong written and verbal communication skills
• Able to recruit and establish sales team
• Demonstrated problem-solving and interpersonal skills
• Luxury and independent hotel experience preferred
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts
• Local and regional market experience is a plus
• Honesty, integrity, passion for hard work and success
• Results driven

QUALIFICATIONS + SKILLS:

• Bachelor’s degree in Hotel Management, Travel/Tourism, Sales/Marketing or similar preferred
• 5 years of sales management experience in the hospitality industry, minimum 2 years with a luxury property
• Previous experience as a luxury Hotel Sales Manager with a major luxury hotel brand preferred
• Minimum two years managing a team of sales managers (including outside/direct sales experience)
• Experience in hotel and brand marketing
• Experience or understanding of catering sales required.

WHO ARE WE?

HOTEL DU PONT has many stories to tell. Inspired by the hotel's stunning architecture, vibrant personality and tradition of impeccable service, our iconic hotel has been reimagined for a new generation of travelers. Experience it in unexpected ways.

Standing tall at 11th and Market in downtown Wilmington, in Delaware's picturesque Brandywine Valley, HOTEL DU PONT delivers approachable luxury, chic style and local flair that embodies the city's fresh energy. Gathering spaces fill the hotel from opulent Gold Ballroom to our modern brasserie, Le Cavalier.

ABOUT PM HOTEL GROUP

Awards + Accolades:

• Recognized as a Best Place to Work in Hospitality as seen in Hotel Business (2019)
• Fastest Growing Private Companies in DC – Washington Business Journal (2020 + 2019)
• Inc 5000 – Fastest Growing Private Hospitality Companies (2019)

PM is PEOPLE-POWERED

At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.

A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: $43,264.13 - $135,541.69 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Wilmington, DE 19801: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location